Zyxel Modem VMG3312-810A V2 Does Not Work After Power Cut
I have a ZyXEL modem VMG3312-810A v2. Whenever there's a power cut and the modem restarts, the internet doesn't work. ZyXEL Turkey hasn't assisted me; the software doesn't update, and 100AAJA6 doesn't install. Although I have a good internet connection of 50 MB, the modem doesn't activate after a power cut. Consequently, my home camera doesn't work due to the lack of internet. The ZyXEL Turkey assistant advised me to buy a new modem, which is unacceptable considering the amount I paid for it. Interestingly, I have the same modem in my summer house, and it's functioning properly. How can I remotely connect to the modem to troubleshoot? I've already opened ports for remote management and attempted to log in remotely with a different IP address, but it doesn't reconnect. Who should I reach out to for help? ZyXEL's lack of assistance is disappointing. Should I discard my modem? This situation is unacceptable. Firmware Upgrade: 1.00(AAJA.0)D0_1002
Dear Customer, In order to accurately identify the issue you are experiencing with our product, it is necessary to conduct an examination of the product together with you, following our guidance. At a convenient time for you, you can reach our support line between 09:00 – 18:00 on weekdays, excluding public holidays. You can contact our technical support engineers through the Web Form. ZYXEL Turkey Technical Support Campus
