I have a ZyXEL modem VMG3312-810A v2. Whenever there's a power cut and the modem restarts, the internet doesn't work. ZyXEL Turkey hasn't assisted me; the software doesn't update, and 100AAJA6 doesn't install. Although I have a good internet connection of 50 MB, the modem doesn't activate after a power cut. Consequently, my home camera doesn't work due to the lack of internet. The ZyXEL Turkey assistant advised me to buy a new modem, which is unacceptable considering the amount I paid for it. Interestingly, I have the same modem in my summer house, and it's functioning properly. How can I remotely connect to the modem to troubleshoot? I've already opened ports for remote management and attempted to log in remotely with a different IP address, but it doesn't reconnect. Who should I reach out to for help? ZyXEL's lack of assistance is disappointing. Should I discard my modem? This situation is unacceptable. Firmware Upgrade: 1.00(AAJA.0)D0_1002
I’ve been using the ZyXEL VMG3625-T50B modem (S/N: S210Y21091796), and around 12:30 AM, my internet suddenly disconnected. I noticed that all the modem lights had turned off, even though the modem was right in front of me. There were no sounds or indications of a malfunction. I suspected it might be...
I purchased a ZyXEL VMG3625-T50B modem, and just a few hours after using it, the connection dropped. Initially, I thought it was an issue with my internet provider, but after contacting them, they confirmed that the internet was stable and suggested the problem was with the modem. I sent the modem i...
I purchased a ZyXEL VMG3625-T50B modem, but the password keeps giving an error. I even tried resetting the modem, yet the issue persists. I have now spent over three hours just trying to complete a simple setup, but nothing works. I searched Google and ZyXEL’s support pages, but there is no clear s...
I've been without internet for a whole week, and I live right in the heart of Istanbul. I’m really confused about why the modem box from Turkcell isn’t functioning properly. I invest a significant amount every month for this service, but I’m not getting what I expected in return. Reaching out to cus...
I am a Superonline user with the number 5320**12 and have been a Turkcell customer for about two to three years. For the past two to three months, I’ve been using a ZTE zxhn H267AV2 modem with a 50 Mbps internet service. Even though I’m in the same room as the modem, the 5G connection doesn’t work a...
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