I locked out of my Zip Co account, and trying to fix it has been a disaster. The problem arose when the system gave the wrong phone number a verification code. Weeks ago, I changed my phone number on the app; nevertheless, for some reason the code still does not show my latest number. I cannot use a...
This afternoon, a little after three, I visited the grocery shop. When I entered into my account to move some money, I found something strange. Two checks had been written from my account: one for $13.50 at 6:24 a.m. and another for $45.50 at 6:35 a.m. The odd element is Not even awake at that point...
Two transactions that never happened have Zip Co charging me. Last month I ordered from a retailer; after the money displayed as processed, I never got any confirmation or the item. When I got in touch with the store, one of the staff members emailed me a screen grab of their handled orders for that...
I booked a hotel on Expedia on May 10th, used my Zip virtual card for it, the virtual card was supposed to last 14 days, which was perfect for my stay, on May 25th, it expired! The hotel couldn't process the payment, and there I was scrambling... super stressful. Ended up having to use my own credit...
You said I must first get in touch with the merchant, but after that, everything became somewhat unclear. But what wasn’t clear was how long it takes or how Zip Co processes the refund. To hear "we can't speed things up" and then be told you won't get your money back is your thing, plus, it appears ...
I saw this "Share Zip and earn $$$" thing, it says you give both me and a friend $10 after they make their first purchase. Sounded sweet, so I shared my code with a buddy, they signed up with it, and even bought something in the app! Though, neither of us got the promised $10. We followed all the st...
Over the course of my time dealing with Zip, a major issue is the quality of their customer service. Zip succeeded in locking me out of my account for weeks, even though updating my phone number everywhere else went smoothly. Automated responses that appear to repeatedly request the same information...