You said I must first get in touch with the merchant, but after that, everything became somewhat unclear. But what wasn’t clear was how long it takes or how Zip Co processes the refund. To hear "we can't speed things up" and then be told you won't get your money back is your thing, plus, it appears that the process of actually processing refunds is excessively complicated. Hear it from me they will go over your installments and everything makes it difficult to predict when and how much you will get back, why not weiden the ways to get my money back. They said it could go back to the way you paid or remain as a credit, but it's unclear why they would choose that option, particularly with partial refunds, which can severely impact our budget, we should ideally have the option to choose. This whole thing is in dire need of an upgrade.
Over the course of my time dealing with Zip, a major issue is the quality of their customer service. Zip succeeded in locking me out of my account for weeks, even though updating my phone number everywhere else went smoothly. Automated responses that appear to repeatedly request the same information...
Hello, I am extremely frustrated with Western Union’s refund process. A transaction was canceled and marked as refunded, but despite several days passing, I still haven’t received my money. I’ve gone back and forth between the branch and Western Union’s customer support, and all I get is being bounc...
Two transactions that never happened have Zip Co charging me. Last month I ordered from a retailer; after the money displayed as processed, I never got any confirmation or the item. When I got in touch with the store, one of the staff members emailed me a screen grab of their handled orders for that...
I booked my flight through the Kiwi.com app, but due to a change in plans, I had to cancel the trip. I went ahead and submitted the cancellation through the app, and I even agreed to the deductions they apply during refunds. Despite that, I haven’t received any update or response. It’s been a while...
I locked out of my Zip Co account, and trying to fix it has been a disaster. The problem arose when the system gave the wrong phone number a verification code. Weeks ago, I changed my phone number on the app; nevertheless, for some reason the code still does not show my latest number. I cannot use a...
Comments