Two transactions that never happened have Zip Co charging me. Last month I ordered from a retailer; after the money displayed as processed, I never got any confirmation or the item. When I got in touch with the store, one of the staff members emailed me a screen grab of their handled orders for that particular day; my order wasn't there. Furthermore verified by the management was the absence of any money handled on their end. Still, Zip Co charges me for these purchases. Several times I contacted their customer care, but all I got are automated responses devoid of actual help. Why should I pay for something I never received is not clear to me. This experience has been really annoying.
This afternoon, a little after three, I visited the grocery shop. When I entered into my account to move some money, I found something strange. Two checks had been written from my account: one for $13.50 at 6:24 a.m. and another for $45.50 at 6:35 a.m. The odd element is Not even awake at that point...
I locked out of my Zip Co account, and trying to fix it has been a disaster. The problem arose when the system gave the wrong phone number a verification code. Weeks ago, I changed my phone number on the app; nevertheless, for some reason the code still does not show my latest number. I cannot use a...
I was recently charged by Xsolla even though I did not complete a purchase and did not receive any product in return. Despite no order being placed, the money was still withdrawn from my card, leaving me frustrated and uncertain about when (or if) the refund will be processed. I want to emphasize t...
Over the course of my time dealing with Zip, a major issue is the quality of their customer service. Zip succeeded in locking me out of my account for weeks, even though updating my phone number everywhere else went smoothly. Automated responses that appear to repeatedly request the same information...
Through the Shein mobile app, I created an order on October 9–10 for dresses and lingerie items. However, I did not complete the payment process — I exited before confirming or paying for anything. Despite that, my “Orders” section shows that the items are being shipped. I also have a screenshot of ...
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