Over the course of my time dealing with Zip, a major issue is the quality of their customer service. Zip succeeded in locking me out of my account for weeks, even though updating my phone number everywhere else went smoothly. Automated responses that appear to repeatedly request the same information have been my only experience despite my repeated attempts to regain access. On top of everything else, getting in touch with a real person for help via their email system is a complete nightmare. tried to buy shoes online, but a glitch in the system caused the payment to be double charged. I was already confused before I got an explanation that made things worse when I asked for clarification. Anyone thinking about using their services should exercise extreme caution or maybe look into other possibilities.
I locked out of my Zip Co account, and trying to fix it has been a disaster. The problem arose when the system gave the wrong phone number a verification code. Weeks ago, I changed my phone number on the app; nevertheless, for some reason the code still does not show my latest number. I cannot use a...
You said I must first get in touch with the merchant, but after that, everything became somewhat unclear. But what wasn’t clear was how long it takes or how Zip Co processes the refund. To hear "we can't speed things up" and then be told you won't get your money back is your thing, plus, it appears ...
Two transactions that never happened have Zip Co charging me. Last month I ordered from a retailer; after the money displayed as processed, I never got any confirmation or the item. When I got in touch with the store, one of the staff members emailed me a screen grab of their handled orders for that...
My interaction with Myntra has been quite unsatisfactory and aggravating. I ordered branded sneakers, but the colour and size were off. The software kept flickering as I tried to start a return, so making the process almost hard. I called their customer service after multiple failed efforts, but sim...
I bought a pair of shoes from Zara’s website about a month ago, and now the shoes are coming apart at the seams. I’ve tried reaching out to Zara through their live chat support multiple times, but I’m getting nowhere. The first time, they took all my details and promised to send me an email, but I n...
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