Brand Overview: Zinzino
Zinzino is a Scandinavian direct-sales company that specializes in test-based, personalized nutrition and wellness products. The company was founded in 2005 by Norwegian entrepreneurs Finn Ørjan Sæle and Hilde Rismyhr Sæle. It operates under the parent company Zinzino AB, which is publicly traded and headquartered in Gothenburg, Sweden.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone: +46 31 771 71 68 (Sweden HQ) or +1 (561) 203-1767 (US Support)
Industry and Operations
Zinzino operates within the health and wellness sector, combining direct-to-consumer e-commerce with a network marketing and direct-sales business model. The brand promotes a "test-based" nutritional approach, selling diagnostic blood tests that provide personalized biomarker data to guide dietary supplement intake.
- Home Health Tests: Dried blood spot testing kits, such as the BalanceTest, designed to assess omega-6 to omega-3 fatty acid ratios.
- Omega Supplements: Tailored supplement formulations, including its flagship BalanceOil+ line.
- Gut and Immune Health: Prebiotic fiber blends, immune defense capsules, and daily multivitamin formulas.
- Skincare and Restorative Products: Specialized serums, mood-support supplements, and wellness kits.
- Sales and Distribution Model: Sales are managed primarily through independent partners and recurring monthly auto-ship subscriptions.
User Sentiment
Consumer feedback highlights significant frustration with subscription management, cancellation terms, and multi-level marketing practices, despite active promotional campaigns by company representatives.
- Difficulties Canceling Subscriptions: Many users report persistent obstacles when trying to cancel auto-ship orders, often encountering mandatory contract periods and early termination fees.
- Unexpected Recurring Charges: Customers frequently complain about continued credit card charges and shipments arriving after they believed their accounts were closed.
- Customer Service Responsiveness: A recurring issue is slow support response times, difficulty resolving refund claims, and a lack of assistance when disputing billing errors.
- Aggressive Marketing and Sales Tactics: Reviews cite high-pressure recruitment tactics and controversial health claims made by independent distributors.
- Return and Refund Complications: Users express dissatisfaction over strict return requirements, shipping fees for returns, and delays in processing refunds.
Share Your Experience
If you’ve experienced issues with Zinzino, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.