Zara Payment Not Refunded Despite Email Confirmation

I initiated the return of a women’s pants and dress from my Zara online order #6568116001 on October 1, 2025. Although two weeks have passed and the return has been approved, the refund for the pants has still not been credited to my card, and the status in the system continues to show as “pending.”...

I recently returned an item purchased from Zara, and the refund was supposedly issued to my card. Although I was provided with a receipt confirming the refund, it is not showing in my bank account transactions. When I contacted my bank, they confirmed that no such refund has been processed. Zara’s ...

I purchased two separate pieces (top and bottom sold individually) from Zara’s online store and returned them. I initiated the return process three weeks ago, and my order number is 53902860901. When I contacted Zara, they told me that the refund had been sent to my bank. However, when I checked wit...

I returned a pair of Zara Chelsea Boots because the side stitching came apart. The return status in the app shows "delivered," yet I still haven’t received my refund. My order number is 530359, and return number is 520797.** I have waited long enough, and this delay is completely unacceptable! If Za...

You haven’t refunded the payment (₺3,850) for the product I canceled with the number 53760706016 for about 2 months. When I contacted your customer service, they said they’d processed the transaction and would send a receipt, but I haven’t received my money, nor have I received any receipt or invoic...