I ordered four pillow covers from Zara, and one of them arrived with a noticeable defect – it's literally sewn together like a patchwork quilt. Although I missed the return window, when I contacted customer service for assistance, they agreed to accept the return but insisted I send back the defective cover. I expressed my willingness to return it if they could send a replacement, as sending the flawed cover back would disrupt the set. However, they claimed the item was out of stock, leaving me stuck with neither a replacement nor a refund. Essentially, I've been sold a flawed product for ₺650 without any resolution.
I recently purchased something from Zara. Both of the bags I purchased had flaws when they arrived. I inquired via the Zara Whatsapp communication service whether we could replace the products with new ones. They told me at first that they couldn't do it because it was an online purchase, but then t...
I placed an order on Zara Turkey’s online store on 5/1, and since that moment, the order has been stuck in the "preparing" stage. As of today, 16/1, it still hasn’t been shipped. When I contacted customer service, they told me the delivery would be between 17 and 20/1 and suggested I cancel the orde...
I bought a pair of shoes from Zara’s website about a month ago, and now the shoes are coming apart at the seams. I’ve tried reaching out to Zara through their live chat support multiple times, but I’m getting nowhere. The first time, they took all my details and promised to send me an email, but I n...
With my Zara order, I've been dealing with a nightmare situation. Despite checking the status of my order every day, it has not arrived. Apparently, Hepsijet couldn't find my address, tried to call but couldn't reach me, and eventually returned the package to Zara. When I asked for the same package ...
Zara has not refunded the money for the products I returned and delivered to them in my order 52875127023 for 2 weeks. And we can no longer talk to the customer representative on the phone. We meet on WhatsApp or with the live assistant. A virtual meeting is a separate problem, it makes you feel as ...
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