I ordered a salon table from Zara for ₺17000, approximately $500. The product was lost during delivery due to the delivery company’s mistake, which works with Zara. I don’t know the name of the delivery company because the tracking number never worked from the beginning. They didn’t inform me that the product was lost; I only found out after contacting them myself. According to their official contract, if delivery is delayed, the customer has the right to a refund. However, all I get from customer service is: "We are sorry, your situation is under investigation." It has been almost a month, and nothing has changed. When I asked for legal proof that the customer must wait instead of receiving a refund, they replied: "There is no other information I can provide regarding this matter. If there is anything else I can assist you with, I will gladly help." According to Zara’s official website, Section 9. Delivery states that if there is a risk of substantial delay, the customer may end the contract and receive a refund for products paid for but not received.
On March 24, I made a ₺25,000 purchase from Zara’s official online store. The payment was immediately withdrawn from my account, but the order never appeared in my order history. To make it worse, the items still sit in my cart like nothing ever happened. It’s now been three weeks, and Zara has not...
Zara won't give me back ₺4370, saying the product isn't in the return package, even though it's been delivered to their warehouse. I’ve got the delivery receipt showing that the item made it to their warehouse, but they still won’t go ahead with my refund. It's concerning to consider that the proble...
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
I placed an order on Zara Turkey’s online store on 5/1, and since that moment, the order has been stuck in the "preparing" stage. As of today, 16/1, it still hasn’t been shipped. When I contacted customer service, they told me the delivery would be between 17 and 20/1 and suggested I cancel the orde...
On July 25, I placed an online order through Zara’s official website, purchasing a pair of sandals under order number 5385*63. The order status now claims that the item was delivered on July 29, but I never received anything. My shipping address is in Çekmeköy, Istanbul, and there has been no delive...
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