I placed an order on Zara Turkey’s online store on 5/1, and since that moment, the order has been stuck in the "preparing" stage. As of today, 16/1, it still hasn’t been shipped. When I contacted customer service, they told me the delivery would be between 17 and 20/1 and suggested I cancel the order. I explained that I am traveling on 18/1, but they offered no solution. I also shared my complaint number, 184717105, but their service is unhelpful and repetitive. I’ve had previous issues with Zara as well, where I returned five items, but they refunded me for only four. When I raised the issue, they claimed no mistake had been made, and I was left unable to prove otherwise. This is unacceptable, and now I want to track my complaint because I am very upset with their handling of the situation. Does anyone have suggestions?
I live in Turkey, and around 20 days ago, I made an online purchase worth approximately ₺12,000 from Zara. My order included 14 kids' clothing items. A few days later, only one item was delivered in a small package, but Zara’s system incorrectly marked the entire order as delivered. Despite numerous...
On July 25, I placed an online order through Zara’s official website, purchasing a pair of sandals under order number 5385*63. The order status now claims that the item was delivered on July 29, but I never received anything. My shipping address is in Çekmeköy, Istanbul, and there has been no delive...
Worst experience ever with Zara Turkey online. I ordered on 07.11.2020, but the courier lost it and Zara refused to refund me till getting the courier's feedback. As per the courier company feedback my order has been on its way back to Zara since 20.11.2024, no updates since then!! Whose responsibil...
On June 10, 2024, I ordered five pieces for Bayram through Zara's app. The package was shipped on June 14, 2024, but never arrived. Despite speaking with Hepsijet and Zara customer service 5-6 times, I haven't received any results (I was told the relevant department would contact me within 48 hours,...
Hello, I have an ongoing issue with my Zara order number 5373*****28, which shows as delivered on June 14th, but I never received it. I've been trying to contact Zara Turkey's customer service team for 8 days now, but no one has responded to my inquiries. They keep logging my requests, but there's b...
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