On March 18, 2023, I bought a pair of trousers in two different colors from the Zara store in Bursa Korupark AVM. I noticed the trousers were deformed after only two days of wearing them. When I contacted Zara customer service via WhatsApp, they apologized for the inconvenience. However, because I live in Mugla, I had to give my brother the shipping money out of my own pocket in order to exchange the trousers and return them for a refund. When I went to Sur Yap AVM for a refund, they returned the money for the unworn portion of the pants but refused to return the unused portion, claiming that it was not deformed. Zara clearly manufactured a low-quality product that I wore for only two days. This made me wonder whether Zara, which is known for its high-quality products, values customer satisfaction. I was very disappointed with their response and hope they accept responsibility for their defective product.
I recently purchased a pair of fabric trousers from Zara and followed the washing instructions carefully. However, the trousers shrank in length after washing. I visited the Zara store in Akbatı to report this issue. The store manager inspected the product and requested that I try it on to verify if...
I bought two identical black trousers from Zara’s Ankamall branch on 29.08.2024, about 40 minutes apart. When purchasing, I was assured that they would assist me with any issues, including fading. However, within less than a month, one pair of trousers faded and became stiff. I washed them according...
I bought a pair of Zara basic leather leggings for women at the Zara store in Ankara Panora Mall around 1-5 years ago. I tucked them away in my wardrobe without ever wearing them. When I brought them out to wear on March 8, 2024, I noticed that the leather had torn off in parts. I am quite unsatisfi...
On 06.11.2023, I purchased a black pair of pants from Zara at Samsun Piazza Avm. Shockingly, after just three washes, the pants faded to a shade of white. Seeking resolution, on 22.05.2024, I returned to the same store to explain my problem and request a refund. E***, the responsible staff member, i...
On March 30, 2023, I sent back to Zara the items I could return until April 6, 2023. I called customer service when I didn't hear back from them. At first, they said that the goods didn't get to them. Later, I talked to the shipping company and found out that Zara got the return on April 1, 2023. Th...
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