I ordered five items from Zara online on October 23, 2024. Four arrived on October 25, and I returned three because they didn’t fit, keeping one sweater. The fifth item, a personalized bag for which I paid an extra ₺120, has neither been delivered nor canceled as of January 2025. Despite contacting customer service repeatedly, I only receive generic responses stating my case is under review. Meanwhile, I’ve paid three months of installments for a product I never received. I even visited the İstinyePark store multiple times, where the store manager, E***, rudely ignored my concerns. As a last resort, I filed a complaint with Consumer Rights, but no action has been taken. For three months, Zara has shown a lack of respect and accountability, leaving me with no proper point of contact to resolve the issue. Think twice before ordering online with them, as their service is deeply disappointing.
I placed an order on Zara’s official online store in Turkey on November 29, 2024. The order was delivered to the designated pickup point on December 7, 2024. However, since I wasn’t able to collect it within the specified time, the order was automatically marked for return. Despite this, the courier...
On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they...
I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...
I made purchase number 53321680055 from Zara on June 26, 2024, with an estimated delivery on July 2, 2024. Despite this, Zara failed to deliver my order. On July 8, 2024, I happened to see my package at the office reception and took it to check. The items were intact. In the following days, I checke...
On March 24, I made a ₺25,000 purchase from Zara’s official online store. The payment was immediately withdrawn from my account, but the order never appeared in my order history. To make it worse, the items still sit in my cart like nothing ever happened. It’s now been three weeks, and Zara has not...
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