On April 3, 2025, between 17:00–19:00, I bought a soft, zippered, tan-colored jacket in size S from the Zara store in Beyoğlu, Istanbul. I paid in cash, but I can’t find my receipt. I contacted Zara, but they refuse to provide a copy, claiming my payment method doesn’t match their records. I keep telling them I paid in cash and asking them to check the security footage, but they are not helping. Within just two days, the jacket started to pill badly, and it even damaged my other clothes. I reported this to Zara, but they showed no interest. I expect Zara to stand behind their product. Product number: 3046/287/704.
On 9 September 2025, I purchased four items totaling ₺3,860 through the Zara app, paying by credit card, and the amount was debited from my account. However, my order never appeared in the system and no order was created, even though I have the payment receipt. After this issue, I contacted Zara’s c...
On April 18, 2025 at 00:10:56, I placed an online order for a jacket from Zara. The payment was initially withdrawn from my credit card and instantly refunded, only for Zara to charge me a second time shortly after. However, my order never appeared in the system, and I never received the jacket I pa...
On November 20, 2024, I purchased a coat from the Zara Hilltown store. Within just one month, the coat began to pill significantly, despite my careful use. I had chosen the coat with great enthusiasm and never expected to need a replacement, so I discarded the receipt. However, when I approached Za...
On November 21, 2023, I purchased a jacket from Zara, and its collar started to fray. I spoke with the store manager at the branch, who told me they could process a refund if I could find the receipt, or otherwise issue a store credit with a 20% deduction. I then went to the Zara store, where I was ...
On 06.11.2023, I purchased a black pair of pants from Zara at Samsun Piazza Avm. Shockingly, after just three washes, the pants faded to a shade of white. Seeking resolution, on 22.05.2024, I returned to the same store to explain my problem and request a refund. E***, the responsible staff member, i...
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