Zara Home Sent the Wrong Order and Isn’t Responding to My Complaints

I placed an order with Zara Home, but the wrong item was delivered. I’ve emailed, called, and reported the issue through their website, but it has been a week with no response. When I called, I was assured that the issue would be addressed, but I still haven’t received any updates or resolution.

This is extremely frustrating and unprofessional. I paid for a specific product, and instead, I received an item I didn’t order. I expect Zara Home to respond promptly, arrange for the incorrect product to be returned, and send the correct item. Customers shouldn’t have to chase a company to fix its own mistakes. Please resolve this issue as soon as possible.