I ordered cabinet handles from Zara Home online, but the wrong items were sent. It took UPS 10 days just to pick up the incorrect products for return, and I still haven’t received the correct ones. Both the shipping company and Zara Home are blaming each other for the delay. It’s been 20 days since I placed my order, and this back-and-forth is unacceptable for a brand of this size. Additionally, a customer service representative named Züht was extremely rude during my interactions. I’ve never experienced such poor service before, and I won’t be shopping from Zara Home again.
I want to share my frustrating experience with an online order from Zara Home, particularly for those considering purchasing. My complaint below reflects issues I couldn’t even submit directly, as Zara Home’s complaint unit has been closed, and emails to their provided contact are undeliverable. Or...
I have been trying to purchase a bed frame from Zara for over a month and a half, and the experience has been a complete disaster. My first order included another small item, which was delivered. However, the bed frame was mysteriously canceled without any notice. I waited all that time for nothing,...
I placed an order from Zara Home, and for 16 days, they did not ship my product. After waiting for over two weeks, I noticed that my order was suddenly canceled in the app, and a refund was processed—but with a deduction for shipping fees, even though I never received the item! To make things worse...
I placed an order with Zara Home, but the wrong item was delivered. I’ve emailed, called, and reported the issue through their website, but it has been a week with no response. When I called, I was assured that the issue would be addressed, but I still haven’t received any updates or resolution. Th...
I ordered from Zara, and my package was sent via UPS. However, I am unable to reach UPS at their branch—calls go unanswered, and there’s no response. To make matters worse, Zara made an error in the shipping address. This has been extremely frustrating, as I can't get my order delivered, and neither...
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