On March 7 at 6:54 PM, I placed an order from the restaurant Cajun Corner through Yemeksepeti, with the order number #ilzq-2610-octf.
Even though the order screen showed the status as **“preparing” for about 40 minutes—and it still shows the same status—I called the restaurant directly and was told that the order had actually been canceled on their side.
Despite this cancellation, no refund appears in my Yemeksepeti wallet or on my bank/credit card.
I paid for this order using a credit/debit card, and even though the order was canceled, the payment has not been refunded to me.
I was also unable to reach Yemeksepeti live support, and since customer service was outside of working hours, I could not find anyone to assist me.
I request that the payment for my canceled order be refunded to my card or to my Yemeksepeti wallet as soon as possible. I also ask that, in situations like this, users be informed more quickly and clearly about order status updates and cancellation/refund processes.
Yemek Sepeti has failed to provide information about the undelivered product and refuses to issue a refund. On March 30, 2025, we placed an order worth 826₺ from Cajun Corner restaurant through Yemek Sepeti, under the name of my sister, Ezgi Ö***. When we checked the status of our order, we saw the ...
On the evening of February 18, between 9:00 PM and 10:00 PM, I placed order number n603-2608-vg1r from Tavuk Dünyası through the Yemeksepeti app. Even after waiting one full hour, the order was neither delivered nor was I given any update. The app continuously showed the status as “preparing.” Duri...
I placed an order through the Yemeksepeti app. Although the estimated delivery time was about 50 minutes, the expected time kept getting pushed back every 10 minutes. I ordered at 1:00 a.m., expecting it to arrive by 2:00 a.m. at the latest. But when the restaurant’s closing time, 2:00 a.m., arrived...
I would like to share the issue I experienced with an order I placed through Yemeksepeti in Kartal, Istanbul at 12:50 AM. Although the app showed an estimated delivery time of 60 minutes, it is now 2:07 AM as I write this complaint, and my order has still not been delivered. There is no option in t...
On January 16, 2026, at 3:21 PM, my order placed through Yemeksepeti, order number #X6c0-2603-r5GB, was canceled with a message stating that it was “c...
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