On the evening of February 18, between 9:00 PM and 10:00 PM, I placed order number n603-2608-vg1r from Tavuk Dünyası through the Yemeksepeti app.
Even after waiting one full hour, the order was neither delivered nor was I given any update. The app continuously showed the status as “preparing.” During this time, I was unable to reach either Tavuk Dünyası or Yemeksepeti.
The next day, when I contacted Tavuk Dünyası, I was informed that the order had been canceled. However, Yemeksepeti has not refunded the $10 that I paid by card for this order, and I am unable to reach any representative through the app to address the issue.
To resolve this situation, I request that the $10 charge for the canceled order be refunded to my card as soon as possible.
On December 10, 2025, at around 10:00 p.m., we placed an order through Yemeksepeti Market Bornova for approximately $10. In the app, our order appeared as “on the way” and “out for delivery,” so we waited at home for a long time. However, hours passed and the order never arrived, nor were we given a...
I am an expat living in Türkiye, and I placed an order from Yemeksepeti Market on 13 December at around 11:44, with the order number #tfw-phzp. When the delivery arrived, more than five items that I had paid for were missing from the order, with a total value of 1,118 TL. After noticing the missing ...
On the night of January 11, around 11:30 PM, I placed an order through the Yemeksepeti app for delivery to my address in Altıntaş Neighborhood, Antalya Aksu from Köfteci Yusuf, paying about $8 USD by card. The order was accepted by the restaurant in the Yemeksepeti app and then showed as “assigned t...
Dear Yemeksepeti Team, I am writing to express my dissatisfaction with my recent experience using your service. Although my payment was successfully processed, my order was not created, and I have received no updates regarding its status. For the past ten days, I have been trying to initiate a refun...
I placed an order on Yemeksepeti at 22:47. After waiting for an hour, I attempted multiple times to inquire about the status of my order by contacting the Help Center. Unfortunately, the support I received was unhelpful and lacked any meaningful resolution. Despite being repeatedly informed that the...
Comments