Yemek Sepeti Charged Me Without Creating My Order and Ignored My Refund Requests

Dear Yemeksepeti Team, I am writing to express my dissatisfaction with my recent experience using your service. Although my payment was successfully processed, my order was not created, and I have received no updates regarding its status. For the past ten days, I have been trying to initiate a refund request, but I have yet to receive any assistance or response from your support team. This situation has been quite frustrating, and I am disappointed by the lack of support. I kindly request your immediate attention to process a refund for my payment. Please let me know if you require any further information or documentation from my side to expedite this process. Thank you for addressing this issue, and I look forward to your prompt response.