Xiaomi X20 Cleaning Robot Not Charging or Showing Battery Level

I recently purchased the Xiaomi X20 cleaning robot and completed its setup, but it has been a disappointing experience from the start. The robot does not charge, and the steps provided in the app are completely insufficient to resolve the issue.

The orange light keeps blinking and turns off after 2-3 minutes, leaving the robot unusable. Additionally, it does not display its battery level either on the device or in the app. This makes it impossible to determine whether it’s charging or functional at all.

I am dissatisfied with this purchase and expect Xiaomi to address this problem immediately. I need clear guidance or a replacement to ensure the product works as promised.