Xolvie Resolution Specialist April 03, 2024 9:39 am
If deception forced you into Xfinity services, you can reverse the situation.
• Try politely explaining the issue to Xfinity Customer Service. Specify how you were misled into adding services you didn't want, including the interaction date and representative's name. Request removal of unwanted services and account credit.
• Find proof to support your claim. Check your service agreement for discrepancies with sales promises. If allowed in your state, phone recordings of the interaction can be used as evidence. Check your state's phone call recording laws before using this as evidence.
• Xfinity may not resolve the issue, so consider filing a complaint with another organization. You can file a complaint with the Federal Communications Commission (FCC) about Xfinity's deception to get the company to fix it and prevent future issues.
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