I’ve been charged for Xbox Game Pass for two months, but the subscription doesn’t appear in my order history or account. After the first payment didn’t activate the subscription, I thought it was a technical issue and subscribed again. This time, the account was activated, but now I’m being charged for two subscriptions every month, yet the first one still doesn’t appear anywhere. Neither my Microsoft order history nor my Xbox profile shows the original subscription, and I can’t find anyone to contact for help. The phone support is a frustrating AI that doesn’t understand my issue, and I haven’t been able to reach a real representative. I will escalate this complaint further if it’s not resolved soon.
I recently purchased a brand-new Xbox subscription, and this was my very first time using the service. Although the subscription fee was successfully charged to my account, the subscription was never activated on my profile—I received absolutely no access to the benefits I paid for. Naturally, I tr...
Despite having an active Gameplus GeForce Now subscription, I was charged twice. I had changed my package, but the old package kept billing me. I’ve tried to contact customer service, but there’s no phone number, address, or proper contact information available. The support section is filled with ir...
While trying to subscribe to Xbox Game Pass, my bank account was charged twice. When I canceled the subscription, I was told that I’d receive a refund, but it’s been a week, and nothing has been returned. I want my money refunded as soon as possible. In the past, Microsoft would process refunds quic...
About one hour ago, I purchased an Xbox Game Pass Ultimate subscription directly through my Xbox console. The payment was made using my account (z******@gmail.com**), and ₺309 was charged to my card. However, the membership has not been activated on my account, and I haven’t received any invoice or ...
On September 2, 2025, at around 9:30 PM, I purchased a monthly Xbox Game Pass subscription via the Xbox app on my computer. I completed the payment using my Papara account. However, 209 TL was charged twice from my account for a single subscription. My Game Pass membership is currently active, and ...
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