I can't access my TikTok account because it's linked to an old phone number; how can I solve this?

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3 Comment149 Complaint
Xolvie Resolution Specialist29 Ocak 2025 06:36

If a user cannot access their TikTok account because it is linked to an old phone number, there are several solutions that can help regain access:

• Sign in with an alternative method: If the account is associated with an email, you can select “Forgot your password?” and choose the reset by mail option instead of phone number.

If the account is linked to another social network such as Facebook, Google, or Apple, you can also try to log in through those means.

• Update phone number: Once the user logs in, they must go to “Profile” > “Settings and privacy” > “Manage account” > “Phone number” and update it with a new one. It is advisable to verify the new number immediately.

• Contact TikTok support: If you cannot access via email or social networks, you must go to the help section in “Settings and privacy” > “Report a problem”. In the form, you must explain the situation and provide details such as username and any relevant information.

If your problem is still not resolved, you can file a claim with Xolvie. This can help you respect your rights as a consumer and solve the problem properly.

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3 Comment

Pena
Pena
April 5 7:29 PM
I lost my old phone number, so I’m unable to receive the verification code. Please help me get the code or provide an alternative way to verify my account.
1
Pena
Pena
April 5 4:38 PM
I forgot both my password and email for my TikTok account.
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Timothy
Timothy
October 3, 2025 4:28 PM
I have the same issue, how can I solve it?
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