The answers I get from Wish customer service are all generic. Why do they not offer real-time help?

Wish's impersonal and non-real-time customer service is often criticized.

• Wish may receive many global inquiries, making real-time support difficult. They may use generic responses and automated systems to handle this influx.

• Another reason might be that training and hiring a large real-time support team is costly. Wish can cut costs and streamline support by using pre-written responses or chatbots for basic questions.

• Wish operates in many countries with different languages making language barriers another issue. A multilingual team of real-time representatives is difficult and resource-intensive to manage.

• Wish's self-service knowledge base may have articles and FAQs on returns and order tracking.

• Join Wish user forums or communities to get advice from other users who have had similar issues. While not immediate, reaching out to Wish on Twitter or Facebook may prompt a more personalized response because public mentions of issues can draw attention to them.

Feel free to contribute any further information or insights in the comments or file your complaint.