Wise Holding My Money for Months Despite Completed Verification

On July 8–9, 2025, I made three high-value transfers via Wise — two to my own Ziraat Bank account and one to my mother’s Ziraat Bank account. Even though four months have passed, none of these transfers have reached the intended bank accounts.

Throughout this process, Wise repeatedly requested additional documents and identity verifications, all of which I provided completely and on time. However, they kept restarting the verification process, citing the high amount of the transfers as the reason. Each time, I was told the issue would soon be resolved, yet the process was continuously delayed with no real progress.

I have only been able to communicate with Wise via email, where I was given specific dates and times for completion — but none of those deadlines were met. They also failed to provide any official documentation that I could share with my bank to verify the status of the transfers. Despite completing all security and compliance steps, and the legal transfer period having long expired, my funds are still missing, and Wise has stopped responding to my emails.

I am facing the same unresolved issue with all three transfers and have not received any official explanation or resolution. I demand that Wise immediately finalize my pending transfers and compensate me for this prolonged delay and financial distress.