Wendy’s Served Me Cold, Old Food and Refused My Refund

On 09/13/2026 at about 12:11 a.m., I visited the Wendy’s located at 4400 Ambassador Caffery in Lafayette, LA. I placed an order that totaled $15.02, including items such as a Biggie Bag, spicy nuggets and a Jr. Cheeseburger. After paying, I sat and waited around 10 minutes for my food. When I finally received my order, the food was clearly old and ice cold. Because of this, I asked for a refund, as I did not feel it was acceptable to be served food in that condition after waiting that long. Instead of handling the situation professionally, the manager used foul language toward me and told me I was not getting my money back. I was then basically given the choice to accept fresh food or leave the property and speak to someone else, and the police ended up being called. I found this extremely disrespectful and upsetting, especially given that my only request was a reasonable refund for cold and old food. I request that Wendy’s review the behavior of the manager on duty at this branch at the time of this incident, take appropriate action regarding their conduct, and provide me with a full refund for my order. I also expect a written response and an apology for the way I was treated.