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Dilek is satisfied with the result
Resolved

Watsons Makes Me Pay For The Missing Products in the Order

Watsons Makes Me Pay For The Missing Products in the Order
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Dilek
June 12, 2023 9:31 pm
29
Dilek's Thank You Message
“Points were added to my Watsons card for the missing items. Thank you...”

The products I bought from Watsons arrived incomplete. I contacted Watsons, a record was created and today I received a message that it was concluded negatively. The products I paid for are not sent and are just seen negatively. On what basis is it finalized in this way? One edge of the box seemed to be burst on top of that, and I sent a photo of it. One of the products I bought flowed into it, which I did not mind. But it is ridiculous that the products that did not arrive were not compensated. You buy a 689 lira product but it is missing! How did that box become like that in the cargo is another problem? It is unclear whether there was a missing product at the warehouse exit or something happened during shipping. But making the consumer pay for this is a problem and a shame in itself.

June 13, 2023 10:06 am (12 hours after complaint)

Dear Customer Dilek Y., We will get back to you regarding your feedback as soon as possible. You can share your thoughts and experiences about Watsons with us between 09:00-22:00, 7 days a week. Wishing you wonderful days as the Watsons Family, Watsons Communication Center

Dilek
Dilek
June 13, 2023 2:50 pm

When will a response be provided? You say a response will be provided here, but you do nothing. I really don't think I'll be shopping anymore. This big company cannot fulfill its responsibilities and ensure customer satisfaction.

Dilek
Dilek
July 18, 2023 2:03 pm

Points were added to my Watsons card for the missing items. Thank you...

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