Volvo Charged Me for XC90 Button Repairs Despite My Warranty Coverage

Being a brand is one thing, but being a truly great brand requires a different level of skill. In November 2022, I bought an XC-90 B5. Even though I had been extremely satisfied with my diesel vehicles as a 20-year loyal customer of Doğuş Oto and Volkswagen, I switched brands to Volvo at the insistence of a friend. I was so impressed by the XC-90 that I immediately placed an order for another one for my wife. Since this was post-pandemic and we wanted an electric hybrid model, it took some time, but our second Volvo finally arrived in November 2023. However, that’s when problems we had never experienced before began—poor service coordination, lack of attention, and general incompetence. Delays in scheduling even basic maintenance or brake pad replacements—sometimes as long as a month—were early signs of the chaos to come. Volkswagen had spoiled us with a high standard of satisfaction, which we soon realized. We left the aftersales and service provider where we purchased our cars and moved to Otomol Merter, hoping things would improve—but they didn’t. My wife's car had a minor accident, but the replacement parts that arrived were either missing, wrong, or damaged, resulting in a lengthy repair process. We are still waiting, using a front grille panel that doesn’t even belong to our model. Then my own vehicle developed an issue, which I’ve shown in the attached photo. Yes, the parking brake button failed, and shortly after, the front right window button in the control panel also malfunctioned. When we went to the service center for both issues, we were treated in a way we had never experienced with Volkswagen. At Volkswagen, even after 4–5 years, they would say such interior malfunctions shouldn’t happen and prioritized customer satisfaction. In contrast, Volvo told us they would repair the issue for a fee and asked me to pay ₺9,000 for the two button panels, offering only a 50% goodwill warranty. The issue here isn’t the amount—it’s the attitude. As someone who has spent ₺12–15 million on two vehicles and always uses authorized service centers, I found this response unacceptable. Yes, Volvo may be a good brand, but clearly not on the same level as Volkswagen. I’m deeply disappointed—Volvo’s sales, service, and warranty solutions have proven to be a regret. Sadly, we’ve learned from this poor communication that it's best to stay away from a brand that haggles over ₺9,000.