Hello there, Despite having previously subscribed to an unlimited contract with Vodafone, I discovered that there is no network coverage or internet connectivity after moving to a new location. I contacted them and filed a complaint with them. I also attempted to contact them via their AI customer service, Tobi, but it appears that the AI is unable to comprehend my concerns. To cut a long story short, I'm wasting 400 tl per month on something that isn't even worth it. They will not allow me to change my plan, and they will charge me a 1,200 tl cancellation fee. They are providing no solution in any way. As a result, I'm experiencing significant emotional distress. I was very unhappy.
Vodafone keeps taking money from my phone without any reason. Even though I have an internet package, they still charged me for using the internet. I'm having trouble getting in touch with a customer service representative to help me with a problem. They brought in this thing called "Tobi," which is...
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
My contract with Vodafone for my postpaid line expires on August 21st, and I've been trying to contact them since August 4th. I desired to change to a special tariff. The representative informed me that the package would be renewed for 214 TL and would not be affected by any price increases througho...
As a long-time Vodafone customer, I was taken aback when my bill jumped from 65 tl to 200 tl as soon as my contract expired. Calling customer service proved futile; not only did they fail to assist me, but they also pushed more expensive plans. Vodafone's actions are nothing more than opportunistic....
Vodafone charged me an exorbitant 1250 TL when my bill should have been only 118 TL. That's insane! To make matters worse, they've been deducting 149 TL from five different companies via Vodafonepay multiple times. What exactly is going on? When I contacted Vodafone about the overcharging, they had ...
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