It's been more than a week since we last heard anything about reference number 1-537373218***. I have provided the necessary information for the cancellation of my line; however, rather than persuading me to do so, they have proposed a change in the package that is supposed to be more appropriate, and I have agreed to this. However, because of a problem with the system, the transfer did not take place. Now, they have changed my package at random without obtaining my consent, and there is no customer support available to assist with the situation. Without obtaining any confirmation from me, deceptive actions were carried out. I would like to lodge a formal complaint. My complaint is being lodged here in the expectation of receiving some sort of assistance.
I've been a Vodafone customer for years, and when I called to request a replacement SIM card due to issues like poor connectivity and other glitches, they assured me they'd send one to my address. I gave them my current address, and they promised it would arrive within a week. However, ten days had ...
After opening a message link from Vodafone, I explained the situation to customer service to understand the issue. They said that the link I opened was a package confirmation. I said that I did not have such a request and asked them to cancel the transaction. Although the messages I received were fo...
I purchased a 1-day package to benefit from my package usage rights abroad using the Vodafone application. The package was offered by the Vodafone application in accordance with the tariff I use. However, when I went abroad, I could not make any calls or use the internet service. Although there was ...
I received a call from +90(542) 542 00 ** at 10:53 AM on August 8, 2023. The caller informed me that my current tariff would expire this month and that I would have to switch to a new tariff beginning next month. This message perplexed me because I still had seven months left on my commitment. Despi...
A device campaign that was canceled on May 19th has become a nightmare for me. Despite not purchasing the promotional device, Vodafone has been deducting charges from my bills for two billing cycles. The amount that should have been refunded within 5 days has been missing for 37 days. I have repeate...
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