Vodafone refuses to cancel my GSM line despite numerous requests. I've been trying to cancel since 13/09/2022 at 16:09, but they still charge me every month. They told me months ago that I would get my money back for payments I made to Vodafone Debt Collection, so I gave them my IBAN. But not only did I not get any money back, but the bills keep coming every month. Customer service is a total mess; everyone tells me different things and sends me to departments that don't help. I've been a customer for years and have several lines, but I'm moving them all to a different company. I want to cancel line number 544...1409 right away and get my money back for the last 10 months.
such a nightmare trying to cancel my Vodafone line for the past 3 weeks. Every time I call customer service, they promise to cancel it, but the cancellation just doesn't seem to go through. They keep charging me for the service that I don't even want! I've lost count of how many times I've tried to ...
The last bill of my Vodafone line of ₺636.30 was withdrawn twice from my Garanti Bank and Ziraat Bank accounts on 15.11.2023. I contacted customer service many times and was asked to email the receipts and IBAN information to the document request form, which I did. Later, due to missing documents, I...
Despite the fact that I have no outstanding debts with Vodafone, they refuse to remove my name from the blacklist. Although I desperately need to switch to a different carrier, Vodafone still has me on their blacklist despite my best efforts. Multiple attempts on my part to get in touch with Vodafon...
On October 22, 2023, at 9:06 AM, I called customer service to switch my plan to a prepaid line. They offered a suitable plan for 204 TL, which I accepted. However, two hours later, I noticed the message didn't arrive. I called again at 11:34 AM, informing them about the missing message. They assured...
Despite my request and the fact that I returned my modem, Vodafone has not yet disconnected my internet service. I terminated my subscription to the Vodafone Internet service on the 21st of September, 2023, at approximately 4:00 PM. On the other hand, on October 2, 2023, the customer service departm...
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