I'm a Vodafone customer who recently purchased a refurbished contract phone. It couldn't read the SIM card when it arrived, and the screen was cracked. I wanted to return it, but the seller refused, claiming it was damaged, and they've been opening complaint tickets for three months with no solution. They don't offer any alternatives. I'm currently paying the bill for a product that I don't even own. Vodafone's customer service has been unable to find a solution, so I've taken to writing about it here. Dealing with a broken phone and being stuck in this frustrating situation has been a nightmare. I hope that I will be able to get my money back.
I've filed a complaint against Vodafone for selling me a defective phone. The device heated up upon arrival, and while attempting a software update prompted by a notification, it abruptly shut down and displayed a 'support restore' error. Frustrated, I returned the device for a refund, but they have...
I'm fed up with Vodafone's inaction and poor customer service. My phone was stolen, but my SIM card remained active. I called to cancel it, but they refused. So I went to a Vodafone store and canceled it. They later called and demanded an exorbitant termination fee. They offered to reactivate my pho...
I've been having a difficult time with Vodafone. I ordered a product three months ago that is still listed as "in transit" in the shipping status. Even though I canceled the order three months ago, it still appears on my bill, and Vodafone refuses to cancel it. When I call their customer service, I ...
Hello there! I bought a refurbished Galaxy A21s phone on June 18, 2023, because I knew it was in stock. But I've been told they can't send it to me because they don't have anymore. It's annoying, right? I suggested canceling the order and using the same points I have for a new phone to get another p...
I wanted to return a watch I purchased through Vodafone's mobile app, but unfortunately, I hit a roadblock. They frustratingly kept sending it back, citing that watches couldn't be returned. I am disappointed by this situation, and I made three attempts to initiate a return request, but unfortunatel...
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