Your service quality is by far the worst we've ever encountered. Your customer service representatives respond with mocking tones and consistently fail to meet any of our requests. It appears there is no established policy in place to find a resolution. We deeply regret entering into a contract with your company. To verify these situations, you can review the call records at the specified dates and times, referring to the following reference numbers: "Service" Number: 1032694184, Call Record/Request/Transaction Number: 144180108 (09.12.2023, 20:50), Call: 11.12.2023, 15:34, Call: 13.12.2023, 10:32. It seems like you are the most enthusiastic proponents of Alexander Graham Bell's invention of the telephone, as you consistently prompt us to call and complain, neglecting your actual duties. Why don't you approach customer requests with the necessary seriousness and provide solutions? I urgently request the necessary actions to be taken. Deniz Ü***/ Cengiz M***
I was a loyal customer of your operator until two days ago, but unfortunately, I had to escape your service. My phone number is 055500, and I go by the name S D*** B***. In the past month alone, I've faced inexplicable situations. Most recently, you charged me an extra 3600 TL, claiming it as an int...
On October 23, 2023, at 11:25 a.m., I received a call from your end. My authorized subscription had expired, and I was told that I could get a plan with 25 GB of internet, 1000 minutes, and 250 SMS for 120 TL. I confirmed it ten times just to be sure. I then gave my approval over the phone. The plan...
On August 1, 2023, I filed a complaint about an unusually high internet usage bill. Following my complaint, a refund request was initiated on August 2, 2023. However, on August 23, 2023, a bill refund, including an IBAN transaction, was finally processed. The real issue arose on September 1, 2023. V...
It's been more than a week since we last heard anything about reference number 1-537373218***. I have provided the necessary information for the cancellation of my line; however, rather than persuading me to do so, they have proposed a change in the package that is supposed to be more appropriate, a...
Dear sir / Madam My ID : 99297369*** Name : **** ******** ********* Telefone : 0535486**** customer number: 0017178185 I received SMS messege from you this meesege : Dear customer, your modem, which needs to be returned as part of the service cancellation, has not reached us. A ₺400 modem penalty fe...
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