On October 23, 2023, at 11:25 a.m., I received a call from your end. My authorized subscription had expired, and I was told that I could get a plan with 25 GB of internet, 1000 minutes, and 250 SMS for 120 TL. I confirmed it ten times just to be sure. I then gave my approval over the phone. The plan assigned to me, however, was only 13 GB for a blatant 178 TL, a clear and deliberate deception. Entry number 10552 contains the specifics of my complaint. I request that the necessary action be taken; otherwise, I will exercise my legal rights.
On July 3, 2023, at 23:22, I contacted Vodafone Turkey's customer service to cancel my tariff as I intended to switch to another GSM operator. However, they offered me a deal for 87 TL to convince me not to cancel, which included 750 minutes, 1000 SMS, and 13 GB of internet. In the following months,...
Vodafone messaged me on July 28th, 2023, to renew my second-period plan for 88.36 TL. I had intended to switch carriers, but I changed my mind and decided to renew the second-period plan for 119.00 TL on July 30, 2023. The text messages they sent about the old plan, on the other hand, are still on m...
At approximately 10:10 p.m. local time on October 29, 2023, I have just received a message from Vodafone. It informed me that 80% of my 25 MB domestic data limit that is included in the Additional Package has already been used. After all of my data has been used up, I will continue to be charged acc...
I was a loyal customer of your operator until two days ago, but unfortunately, I had to escape your service. My phone number is 055500, and I go by the name S D*** B***. In the past month alone, I've faced inexplicable situations. Most recently, you charged me an extra 3600 TL, claiming it as an int...
On 06/04/2023, while at Stuttgart Airport in Germany, my daughter couldn't reach me, so she called me to learn my location. The phone call lasted approximately 2-3 minutes. The second call came from my daughter in Italy, which also lasted around 2-3 minutes. I had briefly used the internet to search...
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