Hello there! I bought a refurbished Galaxy A21s phone on June 18, 2023, because I knew it was in stock. But I've been told they can't send it to me because they don't have anymore. It's annoying, right? I suggested canceling the order and using the same points I have for a new phone to get another phone. But what did they say? "We just can't do that." I've been waiting for my phone for over two weeks now, but it hasn't come yet. This kind of customer service and tracking of products is just not good enough. In this way, Vodafone has really let me down. Dear officials, please fix my problem by either sending me my phone or a phone that works just as well.
On July 11, 2023, I put in a request to add another device to my Vodafone bill. The expected date of delivery is between July 13 and July 15, 2023. I got a message that said the order had already been sent. But when I called Vodafone's customer service, they told me that they hadn't sent the item to...
I'm a Vodafone customer who recently purchased a refurbished contract phone. It couldn't read the SIM card when it arrived, and the screen was cracked. I wanted to return it, but the seller refused, claiming it was damaged, and they've been opening complaint tickets for three months with no solution...
I bought the Robor R910 BT (item 1001973165) and added it to my Vodafone bill on September 30, 2023. It's been about a month and a half, and I still haven't received the product, but they're still charging me on my bill. Even though I've called the customer service line multiple times, they keep tel...
I ordered two used iPhones on October 6, 2023, to add to my Vodafone bill. The delivery was supposed to arrive on October 8-10, but my order is still stuck at the "order received" stage and hasn't been delivered yet. The customer service is completely unhelpful, always trying to find reasons to end ...
On 23.07.2023, I ordered iPhone 11 from the online store and although days passed, the order was being prepared. I canceled the order and bought it elsewhere and received it in 2 days, Vodafone reflects the first installment of the phone, which I did not receive and was not even shipped, on my invoi...
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