I ordered two used iPhones on October 6, 2023, to add to my Vodafone bill. The delivery was supposed to arrive on October 8-10, but my order is still stuck at the "order received" stage and hasn't been delivered yet. The customer service is completely unhelpful, always trying to find reasons to end the call. They haven't even sent out the order, but it's already showing up on my bill. We really need the phones because we don't have any right now, and it's not okay for a big company like Vodafone. I need help right away.
On July 11, 2023, I put in a request to add another device to my Vodafone bill. The expected date of delivery is between July 13 and July 15, 2023. I got a message that said the order had already been sent. But when I called Vodafone's customer service, they told me that they hadn't sent the item to...
On 23.07.2023, I ordered iPhone 11 from the online store and although days passed, the order was being prepared. I canceled the order and bought it elsewhere and received it in 2 days, Vodafone reflects the first installment of the phone, which I did not receive and was not even shipped, on my invoi...
I bought the Robor R910 BT (item 1001973165) and added it to my Vodafone bill on September 30, 2023. It's been about a month and a half, and I still haven't received the product, but they're still charging me on my bill. Even though I've called the customer service line multiple times, they keep tel...
My order was scheduled to be delivered 'express' between 12:00 PM and 3:00 PM on August 21, 2023, and I placed it through Vodafone's Online Store. Moving forward to the afternoon of August 24, 2023, at 1:17 p.m., my package is still missing. Congratulations, Vodafone, on such an excellent service! I...
I've filed a complaint against Vodafone for selling me a defective phone. The device heated up upon arrival, and while attempting a software update prompted by a notification, it abruptly shut down and displayed a 'support restore' error. Frustrated, I returned the device for a refund, but they have...
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