the prices for changing packages right now are way too high. I'm actually thinking about straight up canceling my subscription. while trying, noticed that your customer service hours are a bit inconvenient. Can you reach out to me so we can chat about canceling or changing my package? could you please give me a call? My contract is almost up, and I haven't gotten any notifications about it, which is kind of worrying. I'd love to check out some other package options that fit what I want and what I can afford. I think there might be better options out there, and I'd really appreciate your help in finding something that works for both of us. since my contract is almost up, we really need to deal with this issue ASAP. I get that things can come up unexpectedly, but it's kind of a bummer that you haven't been keeping me in the loop or giving me any updates. Let me know what you need and we'll go from there.
Even though I chose the top-tier plan and the unlimited package, I've noticed that my points are still not enough. I've been a loyal customer who pays their bills on time every month for seven to eight months, and I expect to be rewarded for my service. When I recently called your customer service, ...
I have an unlimited package that covers all of my bills, and I'd like to clarify that there is no information about speed limits in the package details. My internet connection is unbelievably weak despite being right next to a cell tower. Let me give you an example: my signal bars are full, I have e...
I received a call from +90(542) 542 00 ** at 10:53 AM on August 8, 2023. The caller informed me that my current tariff would expire this month and that I would have to switch to a new tariff beginning next month. This message perplexed me because I still had seven months left on my commitment. Despi...
It's been more than a week since we last heard anything about reference number 1-537373218***. I have provided the necessary information for the cancellation of my line; however, rather than persuading me to do so, they have proposed a change in the package that is supposed to be more appropriate, a...
Your service quality is by far the worst we've ever encountered. Your customer service representatives respond with mocking tones and consistently fail to meet any of our requests. It appears there is no established policy in place to find a resolution. We deeply regret entering into a contract with...
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