I attempted to switch my second line to postpaid through the Vodafone Yanımda app, choosing an offer. Despite receiving an SMS, there was no follow-up. After challenging attempts to contact customer service, they confirmed my chosen package was canceled and assured a refund, which never happened. Subsequent calls to customer service revealed the package was removed, and I couldn't reapply. Despite daily reminders from Vodafone to switch to postpaid, self-initiated efforts are unhelpful, leaving me frustrated and without resolution.
I am abroad, I was doing all my banking transactions through my line registered with Vodafone. Since I forgot to activate the line while I was abroad, I cannot use Vodafone now and of course I cannot access my bank applications at the same time. I could not find any information on the Vodafone websi...
I was enticed by Vodafone's exclusive offers through their "Vodafone Yanımda" app, claiming special tariffs as I approached the end of my plan. Carefully reading the terms, I switched to the new tariff. However, when my first bill arrived, I was shocked to see a termination fee of over 200 TL added ...
My contract with Vodafone for my postpaid line expires on August 21st, and I've been trying to contact them since August 4th. I desired to change to a special tariff. The representative informed me that the package would be renewed for 214 TL and would not be affected by any price increases througho...
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
I called Vodafone's customer service on October 14th to ask them to change my monthly plan to a pay-as-you-go plan. Even though they said they would handle the situation, it's been 10 days and nothing has happened yet. I've called them many times, but the problem still isn't fixed, and their custome...
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