I ordered a sofa set "Iwata" from Vivense in October 2022, it was delivered in November 2022, and now, in August 2023, I am facing a significant issue - the couch is defective. The couch should have a 2-year warranty, as indicated on your website. However, I have found that the seat rails under the couch were poorly assembled. They are crooked and only attached with 3-4 electric staples. Furthermore, small plywood blocks were attached under each rail, three of which are also crooked and fixed with only a few electric staples. This is a blatant violation of your quality standards and has caused significant inconvenience and frustration on my part. After I reported these defects, I received a troubling response from customer service, stating that I am allegedly outside the warranty period. This is extremely frustrating and unacceptable to me, as the defects are obviously due to manufacturing errors and not due to improper use on my part. So far, no agreement has been reached, and I still have a defective sofa set. I appeal to your customer service department to seriously review this matter and find a solution to my problem in accordance with your stated warranty terms.
I purchased a corner sofa from Vivense in September 2024. Less than a month after the product was delivered, the fabric began to tear and pill. Experiencing such an issue so quickly with a brand-new item both surprised me and caused significant inconvenience. After filing a complaint, I contacted Vi...
I purchased a Vivense couch in January 2023. Within a few months, the foam in the cushions started to sag. I filed a warranty claim, but the technician did not care about the issue. I then filed a complaint with the Consumer Protection Agency. The agency ruled in my favor and ordered Vivense to rep...
On September 28, 2025, I purchased an Essen table and chair set from Vivense, order number 9CD207463740. My order was delivered on October 25th, and four of the chairs were defective. The installation team reported this the same day. I sent images and videos demonstrating the defective product and m...
On 12.02.2025, one of the products delivered (3-seater sofa) was delivered to me faulty, below the quality limit, with faulty stitching. The support request I opened on the same date via vivense.com was deleted without informing me. When I reached out to customer service again on 13.02.2025 for the ...
As of January 20, 2025, we have been waiting for Vivense to come and collect our defective sofa set, which was deemed faulty by the Consumer Rights Authority and approved for a refund. However, they have failed to adhere to the scheduled pickup dates three times now and are deliberately delaying the...
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