I purchased a Vivense couch in January 2023. Within a few months, the foam in the cushions started to sag. I filed a warranty claim, but the technician did not care about the issue.
I then filed a complaint with the Consumer Protection Agency. The agency ruled in my favor and ordered Vivense to replace the couch. However, the replacement couch was even worse than the original. It was also poorly made and had several defects. I had it repaired, but the problems persisted.
I requested a refund or a new couch made with quality materials and workmanship. Vivense offered me a ₺9,500 refund, which is less than half of what I paid for the couch.
I am very disappointed with Vivense's customer service. They are selling a defective product and then refusing to make it right. I will be taking legal action if necessary.
I went to the Vivense store in August 2022 and bought a couch with the option to exchange the fabric. After breaking and sliding open while on the floor in December 2023, the sofa began its journey into repair. I called multiple times before it was returned to me on January 20th after being taken fr...
I purchased a corner sofa from Vivense in September 2024. Less than a month after the product was delivered, the fabric began to tear and pill. Experiencing such an issue so quickly with a brand-new item both surprised me and caused significant inconvenience. After filing a complaint, I contacted Vi...
On August 9, 2023, we purchased a sofa set and a bedroom set from the Vivence store in Kütahya. While we anticipated these products to be durable and of high quality, we experienced significant disappointment shortly thereafter. The sofa set exhibited severe sagging, foam deformation, and structural...
I purchased couches from Vivense, but they started sagging very quickly. I first contacted them on February 6th, and they agreed to reupholster them. They picked up the couches on February 29th and promised delivery within 21 business days. Despite exceeding that timeframe, when I emailed them, the...
I ordered a sofa set "Iwata" from Vivense in October 2022, it was delivered in November 2022, and now, in August 2023, I am facing a significant issue - the couch is defective. The couch should have a 2-year warranty, as indicated on your website. However, I have found that the seat rails under the ...
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