VivaVideo removed premium features I paid for—how can I contact support for resolution?

Xolvie Resolution Specialist8 Ocak 2026 17:38

If VivaVideo removed premium features you already paid for;

• Contact VivaVideo support via in-app support or official email and explain that your paid premium features are no longer available
• Provide your account email/username, subscription plan, payment date, transaction ID or receipt, and screenshots showing missing premium access

Ask them to;

• Verify your subscription and payment status
• Restore your premium features immediately
• Refund the payment if premium access cannot be reinstated

If the problem persists;

• Keep all receipts, screenshots, and communication records and file a complaint on Xolvie to seek feature restoration or a fair refund

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