Virgin Australia refused my damaged baggage claim, what’s the best next step?

If Virgin Australia refused your damaged baggage claim;

• Contact Virgin Australia support again via email, phone, app, or airport desk and state that your damage claim was wrongly denied
• Provide your booking reference, baggage tag, photos of the damage, damage report (PIR), and claim denial details

Ask them to;

• Re-review your claim with full evidence
• Explain why it was denied and which policy was applied
• Request escalation to a supervisor or damage claims team

If the problem persists;

• Keep all photos, reports, receipts, and correspondence
• Submit a complaint through Xolvie to seek a fair resolution and accountability