Virgin Australia overcharged me after booking changes, what should I do next?

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Xolvie
Xolvie Resolution Specialist December 24, 2025 12:30 pm

If Virgin Australia overcharged you after booking changes;

• Contact Virgin Australia support via phone, email, app, or airport desk and state that you were overcharged after changes
• Provide your booking reference, flight details, original price, updated charges, and screenshots or receipts showing the discrepancy

Ask them to;

• Review your booking and explain the extra charges
• Correct the charges and refund the overcharged amount
• Provide a written confirmation of the adjustment

If the problem persists;

• Keep all communication, screenshots, and payment records and consider filing a complaint on Xolvie to raise awareness and pursue a resolution.

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