Virgin Australia overcharged me after booking changes, what should I do next?
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If Virgin Australia overcharged you after booking changes;
• Contact Virgin Australia support via phone, email, app, or airport desk and state that you were overcharged after changes
• Provide your booking reference, flight details, original price, updated charges, and screenshots or receipts showing the discrepancy
Ask them to;
• Review your booking and explain the extra charges
• Correct the charges and refund the overcharged amount
• Provide a written confirmation of the adjustment
If the problem persists;
• Keep all communication, screenshots, and payment records and consider filing a complaint on Xolvie to raise awareness and pursue a resolution.