My Virgin Australia baggage was damaged, how can I make them pay for it?

If your Virgin Australia baggage was damaged;

• Contact Virgin Australia support immediately at the airport baggage desk or via customer service and report the damage
• Provide your boarding pass, baggage tag, flight number, and photos of the damaged luggage

Ask them to;

• Complete a damage report (PIR) before leaving the airport if possible
• Explain compensation options and reimbursement process for repair or replacement

If the problem persists;

• Keep all photos, reports, receipts, and correspondence
• Consider filing a complaint on Xolvie to seek a resolution.