Unable to Track Visa Application on VFS Global Website

Our documents were submitted to VFS Global on April 2, 2024. Unfortunately, even with a reference number, it is currently impossible to track the status of our visa application due to persistent errors on your website that prevent us from entering our information. What is causing these problems on your website? It's puzzling why we're provided with a reference number if we're unable to monitor our application independently. We were informed that the outcome would be disclosed within three weeks, yet we have yet to receive any reply. We humbly ask for your assistance in resolving this matter and attending to our worries.