Vestel Fridge Constantly Shows an 'SR' Error
During the repair inspection, Vestel's authorized service crew declared a defective sensor in the fridge. This sensor, located in the fridge's body, prompted them to recommend buying a new mainboard and canceling the troublesome sensor on it. When I asked if my mainboard was malfunctioning, they said, 'No, your mainboard and fridge are fine; but, we're replacing the mainboard due to this sensor in the body of the fridge.' When I inquired how to prevent similar problems in the future, they said, 'No, buddy, it's simply broken.' They replaced the mainboard without addressing the sensor issue, resulting in a ₺3,000 charge. The fridge constantly displays a 'SR' fault with a red exclamation mark. Everything within is breaking down due to the unsteady operation.
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The friends who came said that your motherboard was fine, but it had to be replaced. They replaced the motherboard, and the same problem continued. This process has been ongoing for a total of 10 days. They came again today (10.02.24, Saturday) and said they would give you a temporary fridge. We agreed to that, but now they say they don't have transportation and can only bring it on Monday. Everything in my fridge has gone to waste; they can't come today because they don't have transportation. I said I could arrange transportation to speed up the process, but they said they don't work that way. I advise you to stay away. We've been in a mess for 10 days, and no one cares. There is a company in front of you that claims the serpentine sensor is broken but not the motherboard. Think again; they don't repair the broken part but cancel it.
