I purchased an air conditioner from a Vestel authorized store about 2 years ago. When the technician from the authorized service came to install it, he accidentally broke the drainage pipe inside the wall while drilling. We only found out about this when heavy rain on May 23, 2024, caused water to flood into our downstairs neighbor's apartment. When we complained to Vestel, the service manager called me, refusing to acknowledge the incident by saying it happened 2 years ago. He even engaged in an argument, trying to avoid responsibility. It's absurd that I'm being questioned by a Vestel representative when the external drainage pipe of the entire building suffered major damage due to the mistake of an incompetent installation worker. The repair requires hiring a crane and a plumber to replace the entire drainage pipe from the outside of the building, turning into a significant problem. This negligent employee, who caused damage equal to the price of the air conditioner, failed to inform us about the mistake in a timely manner. Now, I'm dealing with separate parties including the building residents, Vestel manager, complaints center, and the building's insurance company, just to resolve the issue. I demand an urgent repair of the mistake to prevent further disasters. Depending on the response and approach to solving this issue, I will continue to seek justice from all relevant parties.
We purchased a Vestel Dua Flora 186A Plus Wi-Fi air conditioner on 24.05.2025. About a week to ten days after the purchase, we opened a service request due to a water leakage issue. The technician who came said the problem was caused by a hole in the drainage hose and claimed it was fixed. However, ...
I bought a Vestel inverter air conditioner in 2020, and since the day I purchased it, it has constantly leaked water both from the unit and the drainage pipe, as if dripping from a faucet. From the very beginning of the problem, I contacted Vestel authorized service many times; parts were replaced 3...
I recently had a Vestel air conditioner installed, and despite clearly warning the technicians multiple times, they activated the unit without performing the necessary vacuuming process. I later did my own research and discovered that skipping this step can lead to serious and irreversible damage to...
Our Vestel brand refrigerator broke down and stopped cooling. We requested service, and they took the product on June 7, 2024, promising to diagnose and inform us of the problem. On June 22, they returned the refrigerator without prior notice, requesting a payment of ₺3,800. Given the delay of 15 da...
I received a scheduled day and time slot from the service for air conditioner installation (06/05/2023, between 3:00 PM - 5:00 PM). Stuck at home in 40-degree heat, waiting for the service to arrive, I couldn't leave. I called customer service twice, they promised to assist but never got back to me....
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