On November 13, 2023, I purchased a Montblanc Explorer perfume from Boyner Hilltown. When I got home that evening and opened the box, I noticed that the outer plastic seal had already been opened. At first, I didn’t think much of it, but when I tried to use the perfume, nothing came out.
At first, I assumed the spray mechanism was faulty, but upon closer inspection, I realized that the bottle was completely empty. The next day, November 14, I returned to the store to explain the situation, but the perfume department refused to exchange it, treating me as if I had used the entire bottle overnight and was lying.
I even suggested that a tester bottle might have been mistakenly packaged, but they completely dismissed my concerns. No one should have to throw away ₺2800 like this!
Boyner, I expect a proper resolution from your central customer service. If my issue is not resolved, I will escalate this matter through every possible channel to get the refund or exchange I deserve!
I purchased the Montblanc Explorer perfume from Boyner for over ₺3000, and it’s nothing but a disappointment. The fragrance is barely detectable, no matter how much I spray or how long I wait. I even tried using it with the stick applicator as suggested, but the result was the same—no scent at all. ...
I purchased two Montblanc perfumes worth ₺2669.8 each from Boyner’s online store, but I only received one of them. When I contacted customer service, they said the warehouse would be checked, and I would be updated. It has now been five days, and I have received no follow-up. Despite repeatedly ema...
I purchased Explorer Montblanc perfume from Boyner, but it has absolutely no lasting power. There seems to be a serious issue with the bottle because when I apply it, the scent completely disappears within two hours—which is unacceptable for a perfume. I have used this fragrance before, and I never...
On August 17, 2025, I purchased a 100 ml Tom Ford Extreme perfume from the Boyner store at Şanlıurfa Piazza Mall. The total cost was ₺7,500, paid by credit card after a ₺500 discount. Today, I applied the perfume generously—eight sprays in total—and was extremely disappointed by the results. The fr...
On September 4, I purchased a Versace crossbody bag from Boyner via Trendyol for ₺4,149. After approximately 20-25 days of occasional use (2-3 times), I noticed significant changes in the holographic surface of the bag. I contacted Trendyol’s support to initiate a return process, but after 3-4 days,...
Comments