I want to return Velavit products and get my money back. What are the return conditions and how can I arrange a return?

I want to return Velavit products and get a refund. Here are useful and up-to-date recommendations on how to arrange a return:

The return of Velavit products is governed not by the brand’s internal policies, but by consumer protection law and the terms of the specific seller. Therefore, the key factor is where you purchased the product—at a pharmacy, an online store, or a marketplace.

If the product is of proper quality but simply did not suit you, you have the right to return it within 14 days of purchase, provided that the packaging is unopened, the product has not been used, and the receipt is retained. This is a general consumer protection rule.

If the product has defects—for example, damaged packaging, missing mandatory information, doubts about quality, or a mismatch with the description—you have the right to request a refund regardless of the time passed, as for goods of inadequate quality.

It is recommended to submit a written return request to the seller. In the request, state the purchase date, product name, reason for the return, and your demand for a refund. Be sure to keep a copy of the request and proof that it was submitted.

If the seller refuses to accept the return or issue a refund without legal grounds, do not leave the situation unresolved.

Describe the entire process and the refusal on Xolvie—a public complaint often helps speed up the resolution and serves as a warning to other buyers that return issues may arise.