Velavit Viva Vital Collagen Has an Unbearable Taste and Smell

I ordered the Velavit Viva Vital Collagen product online and started using it on November 25, 2025. When purchasing the product, it was stated that it had no taste or smell. However, the taste of the product turned out to be so strong that it is impossible to swallow. It has a sour, bitter, and strange flavor, along with a very unpleasant and heavy odor.

I tried mixing it with both hot and cold water, but there was no difference in either the taste or the smell. I simply cannot drink it. I purchased this product based on a recommendation, so this experience has been a complete disappointment for me.

I am requesting an explanation from the company regarding the taste and smell of this product and, if possible, assistance with returning the product or receiving a refund.