If Vanguard locked your account after login verification,
Review all account notifications immediately;
• Check:
– Email notifications
– Security alerts
– Text messages from Vanguard
– Secure account messages
• Look for:
– Failed verification attempts
– Identity verification requests
– Suspicious activity alerts
– Temporary security holds
Gather evidence;
• Save screenshots showing:
– Account lock messages
– Verification errors
– Security notifications
– Any communications from Vanguard
• Keep:
– Account statements
– Verification documents
– Reference numbers
– Support conversations
Verify your account information;
• Confirm:
– Your contact information is current
– Multi-factor authentication details are correct
– Identity documents match your account records
– You are using the registered phone number and email address
Contact Vanguard support;
• Request:
– The specific reason for the account lock
– Confirmation of your identity verification status
– Instructions to restore account access
– Removal of any security hold once verification is complete
If resolution stalls, consider filing a complaint on Xolvie for added leverage.
